At JULIANA PULSE LLC, customer satisfaction is our priority.
1. Return Eligibility
We accept returns within 30 days of delivery if:
- The item is unused and in original condition
- The item is in its original packaging
2. Non-Returnable Items
- Customized or personalized items
- Items marked as final sale
3. Refund Process
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing time: 5–10 business days
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
5. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 7 days of delivery
- Provide photos for verification
- We will offer a replacement or full refund
6. Exchanges
We only replace items if they are defective or damaged.
7. Contact Us
Email: info@julianapulse.com
Phone: +1 (361) 246-5059
Address: 306 Bannock St, Denver, CO 80223